I tried this method to encode it from h265 to h264 - I started with a filesize of around 250mb and ended up with 1.6gb!

avi (I think avi, could be another file type) and it instantly recognised it showing that its the software at fault. I did find a solution that is to rename the file name from.

I pay for the adobe full suite monthly so I basically have access to all apps with the very latest software versions. I have uninstalled and reinstalled both programs, searched countless solutions and drawn a blank. Absolute waste of money, doesnt even work with Windows Media Player properly (I use VLC media player with K-Lite codec pack, you can use K-Lite to install H265 into media player if anyone wishes to do so without wasting money on Microsofts solution that has a slim chance of working)įor the record I am using the very latest 2020 version media encoder and 2020 creative cloud. I have tried purchasing the H265 codec from the Microsoft Store as per Adobes own official user guide under supported file formats. When trying to import some media files I want to convert from H265 to H264 for use on an older smart TV that doesnt support the newer coded I simply get 'the file format cannot be supported' as shown in the attached file.

H265 codec pack